FAQ
General Questions
What is CIS Software?
CIS is a real-time quality management system designed to streamline inspections, audits, corrective actions, and compliance for ISO-driven organizations.
It also integrates operational functions such as job release, inventory management, training, and document control—giving you a single, connected platform to manage quality and operations together.
Is CIS cloud-based or installed locally?
CIS can be deployed as:
- A cloud-based web application
- A locally hosted system on your servers
- A hybrid configuration (custom setup)
System Capabilities
Can CIS be customized to our processes?
Yes. CIS allows extensive customization of:
- Databases
- Input forms
- Workflows
- Reports and dashboards
Additional custom development can be provided as needed.
Hope this helps but if you still have a question….
Does CIS support integrations or data export?
Yes. CIS supports:
- Data export to Excel
- Custom API and EDI integrations (as add-ons)
- Data transfer to external reporting systems
Security & Data Integrity
Does CIS include audit trails?
Yes. CIS maintains a secure audit trail that records:
- User activity
- Data changes
- System actions
This information cannot be modified or deleted by users.
How are user permissions managed?
CIS allows full control over user access, including:
- Role-based permissions
- Module-level visibility
- Edit/add/delete controls
Is the system secure?
Yes. CIS includes:
- Secure access controls
- Optional two-factor authentication
- IP-based login restrictions
- Encrypted cloud access
Validation & Compliance
Has CIS been validated?
Yes. CIS has been tested internally and with clients. However, each customer is responsible for validating their own configuration based on their specific setup and requirements.
Does CIS support ISO and AS standards?
Yes. CIS is designed to support ISO 9001 and AS-compliant quality systems.
Hosting & Deployment
Can CIS be hosted on our internal servers?
Yes. CIS can be deployed on your infrastructure. This requires your organization to manage system availability, updates, and backups.
How are backups handled?
CIS includes:
- Continuous server backups
- Optional daily FTP backups to your system
Implementation & Support
How difficult is it to use or customize CIS?
Most users can learn to manage and customize CIS after training. Many clients independently develop and modify their systems without programming experience.
Do you provide training?
Yes. CIS training is available and tailored to your organization’s needs.